Refund Policy

At Nordic Herbal International, we are committed to providing our customers with high-quality products and ensuring satisfaction with every purchase. However, we understand that sometimes returns or refunds may be necessary. Please review our return and refund policy below.

  1. Return Eligibility
  • Products must be unused, unopened, and in their original packaging.
  • Returns are accepted within 30 days from the date of purchase.
  • Proof of purchase (order number, receipt) is required for all returns.
  1. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products.
  • Items purchased on sale or as part of a promotional offer.
  1. Return Process
  1. Contact Us: Email our customer service team at support@nordicherbalinternational.com within the return window, including your order number and reason for return.
  2. Receive Return Authorization: Our team will review your request and, if eligible, provide you with a return authorization.
  3. Ship the Item: Send the item back to the address provided in the return authorization email. You are responsible for shipping costs unless the product was defective or the incorrect item was sent.
  1. Refund Process
  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days, and the credit will automatically be applied to your original payment method.
  • Shipping fees are non-refundable unless the return is due to a company error (e.g., defective or incorrect item).
  1. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at support@nordicherbalinternational.com.

  1. Late or Missing Refunds
  • If you haven’t received a refund within 10 business days, first check with your bank or credit card provider, as processing times vary.
  • If you still need assistance, please contact our customer support team.

Contact Us If you have any questions about this return and refund policy, please contact us at:

• Email: support@nordicherbalinternational.com

• Phone: 0336-4715349